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time for change

Work

4/7/2009

3 Comments

 

Pharmacists are clearly idiots.  If they weren’t, we wouldn’t have 33 pages of stores that can’t get their outdate and recall items sent back on time.  (And that’s down from 45 pages last week…)  Most of them apologize when I call, promise to call FedEx immediately.  They explain the delay and fall over themselves to be helpful.  It’s a power trip but I’m pleasant and helpful in return. I solve problems, answer questions if they’re having trouble, and offer my direct dial phone number if they need more help.  One pharmacist who needed a lot of help asked me today if I was also a marriage counselor (he was joking, I think).  

But every now and then, there’s one who makes me want to scream.  I can’t scream of course.  I can only remain pleasant and helpful; just because they’re rude doesn’t mean I can be.  They vent their stress at me, claim to be too busy to send the transfer back to our processor.  How would I know, right?  I’m just at corporate and not in the stores.  But seriously, how long does it take to call FedEx?  And I force myself to smile so there’s a smile in my voice.  Thank them for their time. 

Then, I call their district manager and explain that one of his stores has an issue.  I feel like a kid tattling to mom.  I can’t really do anything (sometimes, I think they know it) but he can.  The boxes will be sent back within a few days and next time I have to call that store (if there is a next time), they’ll be polite and helpful. 

Today, the district manager I called made me smile.  We had a recent rearrangement of authority and this is one of the stores that is new to him.  He said that if they were one of his old stores, they’d know better.  He made dire threats and then assured me that he meant them in the nicest way possible.  He’s one of the district managers that almost never has a store on my list, rarely needs to be called.  He was cheerful with me, annoyed at the store.  And I definitely like him a lot.  Very helpful.  He’ll get the problem store fixed.

3 Comments
Kell
4/7/2009 10:06:05 pm

I hope your problem store gets sorted out soon.

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Rebekah link
4/8/2009 05:09:09 pm

Sounds like you have an interesting job. Lots of drama. LOL

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Ginger
4/9/2009 06:21:49 am

Rebekah,
I work in the corporate office for a major retail drug store chain. Four days a week, I listen to my ipod while I research, enter, and analyze data (the details would probably bore you to tears... On those days, I’m in my own zen place. I don’t talk to anyone. I communicate primarily by email, even to the people 3 cubes down. On the other day (usually Tuesday), I have to contact the stores. That day, I spend all day on the phone. I’m sometimes annoyed or exasperated but those moods rarely stick long. I used to be the office manager of a counseling office – after dealing with people who were bipolar, ADHD, or schizophrenic, even the most annoying pharmacists are very tame and a bit amusing.

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